Request account deletion

How to request deletion

1. Sign in to the account you want deleted.
2. Open Help & Support and create a request in the Account category.
3. Use the subject Account deletion request and ask us to delete your account.
4. We may ask you to verify account ownership before we act. We will contact you through the account's support channel if we need more information.

Submitting a request does not immediately delete the account. You can use the support page to follow up until support confirms that the request has been completed.

What deletion affects

When we complete a deletion, you will no longer be able to sign in to that account. Account details and associated ProxBundle records, such as bundle orders, wallet history, referral activity, and support messages, may be removed from the service and may not be recoverable.

If there is a pending payment, order, withdrawal, or support issue, we may need to resolve it or explain its status before completing the request. Payment providers and telecom providers may hold their own records under their own policies. Information we must keep under applicable law or need to protect the service may be retained for as long as permitted or required.